Terms of service

Terms & Conditions

Welcome to The House of Lion & Rose.

These Terms & Conditions explain the terms that apply when you visit our website or purchase products from Lion & Rose.

In these terms, “Lion & Rose”, “we”, “us” and “our” refer to The House of Lion & Rose. “You” and “your” refer to the customer using our website or purchasing from us.

Our website and online store are operated using Shopify, which provides the e-commerce platform and infrastructure that allows us to offer our products and services.

By using our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy and other policies published on our website.

1. Using Our Website

You must use our website lawfully and responsibly.

When placing an order, you must provide information that is accurate, current and complete. If you create an account, you are responsible for keeping your account information and login details secure and for activities carried out through your account.

You must not use our website to engage in unlawful activity, interfere with its operation, attempt to gain unauthorised access, transmit malicious code, or infringe the rights of Lion & Rose or any other person.

2. Our Garments

We take care to ensure that our product descriptions, images, colours and specifications are as accurate as reasonably possible.

Colours and the appearance of artwork may vary slightly between your screen and the physical garment you receive, depending on your device and display settings.

Our garments are printed specifically for each order. Product availability, designs, specifications and descriptions may occasionally change, and we reserve the right to discontinue products where necessary.

Nothing in these Terms & Conditions affects your statutory rights as a consumer. Goods supplied by us must meet the requirements of applicable consumer law, including being as described, of satisfactory quality and fit for purpose where required by law.

3. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

We will acknowledge your order by email. A contract for the purchase of the goods will be formed in accordance with the order confirmation and applicable law.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where a product is unavailable, there is an obvious pricing or description error, payment cannot be authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

Please review your order carefully before completing your purchase. Because our garments are prepared specifically for each order, we may not be able to make changes or cancellations once preparation or production has begun. This does not affect your statutory cancellation or consumer rights.

Our Returns & Refunds Policy explains how returns, refunds and exchanges are handled.

4. Prices and Payment

All prices displayed on our website are the prices applicable at the time you place your order.

We reserve the right to change prices, promotions and product availability before an order is placed. Changes will not affect an order that has already been accepted, except where an obvious error has occurred.

Any applicable delivery charges will be displayed before you complete your purchase.

You are responsible for providing accurate billing and payment information and for ensuring that you are authorised to use the payment method provided.

5. Delivery

Our delivery arrangements, estimated preparation times and delivery charges are explained in our Delivery Policy.

We prepare and print garments specifically for each order, so preparation takes time. Current estimated delivery times are provided as guidance rather than guaranteed delivery dates unless expressly stated otherwise.

We will make reasonable efforts to dispatch orders within the stated preparation period. Where delivery is delayed because of circumstances outside our reasonable control, we will take reasonable steps to keep you informed.

Nothing in these Terms & Conditions limits any rights you may have under applicable consumer law in relation to delivery.

6. Returns, Refunds and Exchanges

Our Returns & Refunds Policy explains our 14-Day Money-Back Guarantee and the process for requesting a return, refund or exchange.

Nothing in these Terms & Conditions limits or excludes any statutory rights you have as a consumer.

Where an item is faulty, damaged or incorrectly supplied, please contact us at support@lionandrose.co so that we can investigate and provide an appropriate remedy in accordance with applicable law.

7. Intellectual Property

All original content belonging to Lion & Rose, including our name, branding, logos, text, photographs, graphics, engraved artwork, illustrations, designs and other creative material, belongs to Lion & Rose or is used by us with the appropriate rights.

You may view and use our website for your personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content or designs without our prior written permission.

8. Third-Party Services and Links

Our website may use services, applications, payment providers and other technology supplied by third parties.

We may also provide links to third-party websites for convenience. We are not responsible for the content, availability or operation of third-party websites or services that we do not control.

Your use of a third-party service may also be subject to that provider's own terms and policies.

9. Shopify

Our online store is hosted on Shopify, which provides the e-commerce technology used to operate our store.

Your purchase is made with Lion & Rose, and Shopify provides the platform through which the transaction and related store functions are facilitated.

Information submitted through our website may be processed by Shopify and other service providers where necessary to operate our store and fulfil your order. Further information is provided in our Privacy Policy.

10. Reviews and Feedback

If you voluntarily provide us with feedback, reviews, photographs, suggestions or other material relating to Lion & Rose, you grant us permission to use that material for the purposes of operating, promoting and improving our business, subject to applicable law.

We will not knowingly present feedback in a misleading manner or materially alter its meaning.

We reserve the right to remove reviews or other content where we reasonably believe it is unlawful, fraudulent, abusive, defamatory, discriminatory, misleading or otherwise inappropriate.

11. Website Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date.

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to products, prices, promotions, availability or other information.

Where an obvious error is identified, we may correct the information. If an obvious pricing or product error affects an order that has already been placed, we will contact you and, where appropriate, provide the option to cancel the affected order and receive a refund.

12. Prohibited Uses

You must not use our website:

for any unlawful purpose;
to infringe the intellectual property or other rights of Lion & Rose or another person;
to interfere with or compromise the security or operation of our website;
to introduce malicious code, viruses or other harmful material;
to impersonate another person or provide false information;
to engage in fraudulent or abusive activity; or
to use our content or designs for unauthorised commercial purposes.

We may restrict or terminate access to our website where we reasonably believe that these terms have been breached or where necessary to protect our website, business or customers.

13. Our Responsibility to You

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits our responsibility for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we are not responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects any rights or remedies that you have under applicable consumer law.

14. Events Outside Our Reasonable Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control, such as significant disruption to delivery networks, natural events, severe weather, strikes, interruptions to essential services or other circumstances that could not reasonably have been prevented.

Where such circumstances affect your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We may share information with Shopify, payment providers, fulfilment partners, delivery companies and other service providers where reasonably necessary to process orders, provide our services, communicate with you and operate our business.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.

The version displayed on this page will be the current version. Changes will not retrospectively alter the terms applying to an order that has already been accepted unless required by law.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, except where mandatory consumer protection laws provide otherwise.

If you are a consumer, nothing in these Terms & Conditions affects any mandatory rights or protections you may have under the laws applicable to you.

18. Contact

If you have any questions about these Terms & Conditions, please contact:

The House of Lion & Rose
Email: support@lionandrose.co

Last updated: September 2026

Terms of service

Terms & Conditions

Welcome to The House of Lion & Rose.

These Terms & Conditions explain the terms that apply when you visit our website or purchase products from Lion & Rose.

In these terms, “Lion & Rose”, “we”, “us” and “our” refer to The House of Lion & Rose. “You” and “your” refer to the customer using our website or purchasing from us.

Our website and online store are operated using Shopify, which provides the e-commerce platform and infrastructure that allows us to offer our products and services.

By using our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy and other policies published on our website.

1. Using Our Website

You must use our website lawfully and responsibly.

When placing an order, you must provide information that is accurate, current and complete. If you create an account, you are responsible for keeping your account information and login details secure and for activities carried out through your account.

You must not use our website to engage in unlawful activity, interfere with its operation, attempt to gain unauthorised access, transmit malicious code, or infringe the rights of Lion & Rose or any other person.

2. Our Garments

We take care to ensure that our product descriptions, images, colours and specifications are as accurate as reasonably possible.

Colours and the appearance of artwork may vary slightly between your screen and the physical garment you receive, depending on your device and display settings.

Our garments are printed specifically for each order. Product availability, designs, specifications and descriptions may occasionally change, and we reserve the right to discontinue products where necessary.

Nothing in these Terms & Conditions affects your statutory rights as a consumer. Goods supplied by us must meet the requirements of applicable consumer law, including being as described, of satisfactory quality and fit for purpose where required by law.

3. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

We will acknowledge your order by email. A contract for the purchase of the goods will be formed in accordance with the order confirmation and applicable law.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where a product is unavailable, there is an obvious pricing or description error, payment cannot be authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

Please review your order carefully before completing your purchase. Because our garments are prepared specifically for each order, we may not be able to make changes or cancellations once preparation or production has begun. This does not affect your statutory cancellation or consumer rights.

Our Returns & Refunds Policy explains how returns, refunds and exchanges are handled.

4. Prices and Payment

All prices displayed on our website are the prices applicable at the time you place your order.

We reserve the right to change prices, promotions and product availability before an order is placed. Changes will not affect an order that has already been accepted, except where an obvious error has occurred.

Any applicable delivery charges will be displayed before you complete your purchase.

You are responsible for providing accurate billing and payment information and for ensuring that you are authorised to use the payment method provided.

5. Delivery

Our delivery arrangements, estimated preparation times and delivery charges are explained in our Delivery Policy.

We prepare and print garments specifically for each order, so preparation takes time. Current estimated delivery times are provided as guidance rather than guaranteed delivery dates unless expressly stated otherwise.

We will make reasonable efforts to dispatch orders within the stated preparation period. Where delivery is delayed because of circumstances outside our reasonable control, we will take reasonable steps to keep you informed.

Nothing in these Terms & Conditions limits any rights you may have under applicable consumer law in relation to delivery.

6. Returns, Refunds and Exchanges

Our Returns & Refunds Policy explains our 14-Day Money-Back Guarantee and the process for requesting a return, refund or exchange.

Nothing in these Terms & Conditions limits or excludes any statutory rights you have as a consumer.

Where an item is faulty, damaged or incorrectly supplied, please contact us at support@lionandrose.co so that we can investigate and provide an appropriate remedy in accordance with applicable law.

7. Intellectual Property

All original content belonging to Lion & Rose, including our name, branding, logos, text, photographs, graphics, engraved artwork, illustrations, designs and other creative material, belongs to Lion & Rose or is used by us with the appropriate rights.

You may view and use our website for your personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content or designs without our prior written permission.

8. Third-Party Services and Links

Our website may use services, applications, payment providers and other technology supplied by third parties.

We may also provide links to third-party websites for convenience. We are not responsible for the content, availability or operation of third-party websites or services that we do not control.

Your use of a third-party service may also be subject to that provider's own terms and policies.

9. Shopify

Our online store is hosted on Shopify, which provides the e-commerce technology used to operate our store.

Your purchase is made with Lion & Rose, and Shopify provides the platform through which the transaction and related store functions are facilitated.

Information submitted through our website may be processed by Shopify and other service providers where necessary to operate our store and fulfil your order. Further information is provided in our Privacy Policy.

10. Reviews and Feedback

If you voluntarily provide us with feedback, reviews, photographs, suggestions or other material relating to Lion & Rose, you grant us permission to use that material for the purposes of operating, promoting and improving our business, subject to applicable law.

We will not knowingly present feedback in a misleading manner or materially alter its meaning.

We reserve the right to remove reviews or other content where we reasonably believe it is unlawful, fraudulent, abusive, defamatory, discriminatory, misleading or otherwise inappropriate.

11. Website Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date.

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to products, prices, promotions, availability or other information.

Where an obvious error is identified, we may correct the information. If an obvious pricing or product error affects an order that has already been placed, we will contact you and, where appropriate, provide the option to cancel the affected order and receive a refund.

12. Prohibited Uses

You must not use our website:

for any unlawful purpose;

to infringe the intellectual property or other rights of Lion & Rose or another person;

to interfere with or compromise the security or operation of our website;

to introduce malicious code, viruses or other harmful material;

to impersonate another person or provide false information;

to engage in fraudulent or abusive activity; or

to use our content or designs for unauthorised commercial purposes.

We may restrict or terminate access to our website where we reasonably believe that these terms have been breached or where necessary to protect our website, business or customers.

13. Our Responsibility to You

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits our responsibility for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we are not responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects any rights or remedies that you have under applicable consumer law.

14. Events Outside Our Reasonable Control

Where such circumstances affect your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We may share information with Shopify, payment providers, fulfilment partners, delivery companies and other service providers where reasonably necessary to process orders, provide our services, communicate with you and operate our business.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.

The version displayed on this page will be the current version. Changes will not retrospectively alter the terms applying to an order that has already been accepted unless required by law.

The House of Lion & Rose
Email: support@lionandrose.co